Jon and I had reservations for dinner at Fleming's tonight. We'd never been before, and since we had won some gift cards through work, we decided to put those towards the meal and try it out.
Our reservation was at 7:45pm, and we arrived a little early, but were seated promptly. Our waitress stopped by quickly, took our drink orders, and told us about the specials. We each ordered an appetizer, an entree, and a side.
The appetizers arrived in pretty short order, and while not amazing, they were good. I had the tomato and mozzerella salad, while Jon had the lobster bisque.
We anticipated our entrees to arrive soon after we finished our appetizers. We waited. And waited. And waited some more -- over an hour. They were busy, but not THAT busy. We hadn't ordered anything complicated or had any special requests. Our waitress checked in with us, and while we weren't nasty or rude, we did let her know that it seemed to be taking a particularly long time.
Then one of the managers checked in with us as well, assuring us it would only be another few minutes. Jon told her, "The sooner, the better."
When our food finally did arrive, it was good. Again, nothing amazing, but perfectly acceptable. We were both expecting a lot more, I think. That fact, along with the very slow service, had pretty much decided it for us -- we would not be be returning for a future meal.
As we were finishing our meal, our waitress offered to bring a dessert menu, but we declined, asking instead for the check. She said she'd bring it back, but when she returned a few minutes later, she told us that the meal was going to be taken care of for us. They realized that we weren't happy with the service, and they wanted us to come back for another meal, so the meal was on them.
I was pretty shocked, and I think was Jon too -- we were expecting maybe a small portion of our bill to be comped, but certainly not the whole thing. Needless to say, we left her a good tip, and now we will certainly be back to give them another try.
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