If you ordered a pizza, and it was crummy...

...would you expect to have to bring the bad pizza back to the restaurant to trade for a new (presumably good) pizza? Or would you just expect the restaurant to offer to make you a new pizza?

The former just happened to us, and frankly, Jon and I both were a little baffled by it.

We order from this particular restaurant on a regular basis, and have for ages. This is the first bad pizza we've gotten from them. To me, it tasted like the cheese was off, although the manager said they had had no other complaints all day.

He said for us to bring the first pizza back, and they'd make a new one... almost like he thought we were trying to scam him out of a pizza or something.

Is this the norm? We've never really dealt w/returning take-out before, so maybe this is par for the course....